Case Management

Compass’ Health Services Department provides medical and non-medical case management as well as mental health and peer support services that promote healthy outcomes for people living with HIV/AIDS (PLWHAs).  We accomplish this by assessing our clients’ medical and psychosocial needs and identifying barriers to medical care such as access to health insurance, lack of transportation, legal issues, food, or housing. In collaboration with the health services’ team, the client develops a plan of care that addresses his or her needs. Additionally, we provide social/support groups and community education that addresses the physical, mental, and social needs of people living with HIV/AIDS. Through health services, clients are empowered to become self-sufficient, decrease isolation, create social and support networks, enhance their quality of life, and achieve positive outcomes according to their individual needs.


During the case management intake process, clients are screened for mental health needs. Clients can be referred for individual and group mental health services. Compass has an on-site Licensed Mental Health Therapist to provide group and individual counseling sessions to individuals living with HIV/AIDS.  Please contact our Licensed Mental Health Therapist at 561-533-9699 Ext 4055 for more information.

Become a Client

Each year Compass’ case managers provide services to approximately 400 clients.  Whether you need help paying for health insurance premiums, paying prescription co-pays, learning how to navigate the healthcare system as a newly diagnosed individual, or may be new to the area and need information on local health service providers a case manager will work with you to find solutions that best fit your needs.

Click on checklist.pdf below to see a list of items needed in order to become a case managed client at Compass.

Checklist In English

Checklist En Espanol

Our Complete Services

Here is a complete list of services that your Compass Case Manager will be able to help you with after you become a client with us.

Compass provides food vouchers to eligible clients that are in need. A nutritional assessment must be done every year by a dietitian, nutritionist or physician. Case managers also assist clients with applying for food stamps and access to local food pantries. For eligibility information and application for food stamps click here.

Case managers meet the immediate health, psychosocial, and supportive needs that can be addressed in the short term. Clients that access supportive services require a maintenance level of periodic support, or who have become self-sufficient and need minimal management.

The AIDS Insurance Continuation Program (AICP) is a Department of Health program for Floridians who have a diagnosis of AIDS or HIV symptomatic disease and need help paying their health insurance premiums. If you can’t afford to pay your monthly health insurance premiums because you are no longer able to work or because you are a low-income working individual, you may qualify for enrollment into AICP. Insurance premium payments, up to $750/month, paid to your employer or insurance company for medical, prescription, dental, and vision coverage. For eligibility information click here.

ADAP Statement


AIDS Drug Assistance Program (ADAP) is a state-administrated program authorized under Part B of Ryan White Program that provides HIV/AIDS medication to low-income individuals with HIV/AIDS disease who have limited or no coverage from private insurance, Medicaid, or Medicare.

ADAP provides an HIV/AIDS medication to eligible persons that meet the following criteria:

  • Have income at 400% or less of the Federal Poverty Level
  • Are uninsured, or  insured and do not have adequate prescription coverage
  • Have out-of pocket cost associated with their Medicare Part D or have Medicaid Share-of-Cost prescriptions expenses.
  • Are not confined to a hospital, nursing home, hospice, or correctional facility
  • Are residents of Palm Beach County, Florida

Once you have been determined eligible for ADAP you will need to set an appointment up with your local ADAP office for enrollment.

What is needed for ADAP enrollment?

  • The Patient Care Core Eligibility Letter
  • CD4 and Viral Load Labs less than 6 months old
  • Valid prescription(s) for medication on the ADAP Formulary
  • Insurance Documentation, if applicable.